Soroban PathSupport
Questions, problems or ideas? We read every message.
Please tell us your device (for example, iPad Air) and its iOS version, and what you were doing when it went wrong.
Common questions
How do I unlock Premium?
Tap a locked lesson, or the gold “Unlock all” button on the home screen, and Premium opens. It is a one-time purchase, handled by Apple.
How do I restore my purchase?
Tap “Restore Purchases” on the Premium screen, or open “Progress & Settings” at the top right of the home screen and tap it there. Use the same Apple ID that made the purchase.
Is Premium a subscription?
No. Premium is a single, one-time purchase. It never renews and there is nothing to cancel. If you delete the app or move to a new device, tap “Restore Purchases” to get it back.
How do I ask for a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com and choose the purchase.
Does progress move to a new device?
Progress is saved only on the device, because there are no accounts. If you restore a device backup (such as iCloud Backup) onto a new device, the progress comes along. Otherwise the new device starts fresh. Premium is restored separately with “Restore Purchases”.
How do I start over?
Open “Progress & Settings”, then Settings, and tap “Reset progress”. This clears all lessons, stars and practice days on that device.
How do practice reminders work?
Reminders are off until you turn them on in Progress & Settings, then Reminders. The app asks iOS for permission to send notifications only then. You can change this later in your device’s Settings under Notifications.
Which devices does it run on?
iPhone and iPad with iOS 17 or later. The app works offline.
Terms and privacy
The app uses Apple’s standard Licensed Application End User License Agreement. Our privacy policy explains what the app handles: nothing is collected, and progress stays on your device.